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Orders
Below are some of are common questions about orders
When is my order confirmed?
Orders are confirmed after communication and approval.
Can I cancel or change my order after placing it?
Orders cannot be canceled or modified once they have been shipped.
Shipping
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
Delivery within Egypt takes 2–5 business days.
What if my order is delayed?
Any delays beyond our control will be communicated to you.
Returns Inspection
Are returned items inspected?
Yes, all returned or exchanged items are inspected before approval.
Can my return or exchange be refused?
The shop reserves the right to refuse any request that does not meet our policy conditions.
Exchange & Return
Can I exchange an item?
Yes, exchanges are accepted within 14 days from the delivery date.
Can I return an item?
Returns are accepted within 7 days from the delivery date.
What are the conditions for exchange or return?
- Item must be in its original condition
- Unused and unwashed
- Original label/tag must be attached
Are sale items eligible for return or exchange?
No, sale items are non-returnable and non-exchangeable.
Who covers the shipping fees for returns or exchanges?
Shipping fees are the customer’s responsibility unless the mistake is ours.
Liability & Product Disclaimer
Is the shop responsible for damage after delivery?
The shop is not responsible for misuse of the item after delivery.
Will the product color match exactly what I see online?
Slight color differences may occur due to lighting or screen settings